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Managed IT Services

Harness the energy of the digital age with speed and confidence.
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Simplicity is about subtracting the obvious, and adding the meaningful.

John Maeda
Managed IT services by Progressino are backed by experienced IT experts in ITSM span the all-round support for cloud, on-premises and hybrid infrastructures and include consulting and migration services for proactive IT evolution.
Harness the energy of the digital age with speed and confidence. From vision to reality we help you put digital at the core for sustainable profitable growth..Digital services needs to be in every part of the organization to make its effect truly felt.

Background

10+ years of Experience

Domain Experts and Skilled People Team

High Technical Expertise

Experience in Implementing Complex Projects

IT service
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Business Value

  • Creating profitable client relationships by putting Client first
  • Drive operating efficiency of Investments in resources and tools
  • Expertise in transitioning to a global delivery model
  • Enabling and sustaining a 24/7 support service model

Service Offerings

Offering a service

Professional services

Monitoring a service

Monitoring as a Service

Managing a service

Managed services

Monitoring as a Service

  • Infrastructure monitoring enables you to focus on incident and problem management
  • Perform fault and performance monitoring, asset management, patch management and vulnerability scanning
  • Triaging Monitoring alerts
  • Uses your existing tools and our deep experience to rapidly deploy into customer environments
  • 24/7 coverage
  • Meet Response targets – 30 min to connect system and start troubleshooting
  • Ability to scale and allows you focus on higher value offerings
Manage and Monitor IT service

End User Support

  • Service Desk
  • Desktop Support
  • VDI
  • Backup
  • Application
  • Antivirus Software
  • Software deployment

End User Support

  • Cloud
  • Servers/Virtual Environment
  • Active Directory
  • Messaging
  • Storage
  • Backup
  • Database

End User Support

  • Network Links
  • Routers & Switches
  • IP Telephony
  • Wireless N/W
  • Unified communications
  • Load Balancing
  • Application Visibility and

End User Support

  • Firewall/ VPN
  • IDS/IPS
  • AAA & NAC Devices
  • Mobility
  • VA/PT
  • SIEM
  • Malware

Typical Engagement

24/7 enablement

Business hour support

Weekends and Holiday on call support critical issues

Eyes on Glass monitoring and Backups

Level 1/ Level 2 tech support

OS/Networks/Security/AD/Cloud/Servers/Storage

Typical Engagement
Client on boarding

Standard client on boarding

Triage and ticketing

SOP based delivery and SOP enhancement

Eyes on Glass monitoring and Backups

Email based interaction

Skype/Webex based team collaboration and reviews

Engagement Models

Engagement Models

Delivery Model

Delivery Model of IT Services

Value Proposition

Experience in transitioning to a global delivery model

Skilled and Certified manpower

Design, Implementation and integration experience with proven track record

State of art tools

Partnership with US based NMS,RMM tool provider

Connectivity infrastructure

Value Proposition
Partnership bond

Hosted Technology infrastructure in Tier 3+ datacenter

Triage and ticketing

10 year experience in Manpower augmentation and Infrastructure management service

Decades of technical expertise with Leading technology companies including Cisco,EMC,Microsoft,RSA,IBM,Symantec and VMware

Experience in managing enterprise accounts

Stable and reliable technology integration partner for many enterprise customers for over 10 years

Why Choose Us?

Contact

Address
Michigan
California
Birmingham
Barcelona
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